San Qin

Refund & Cancellation Policy

This policy applies to orders placed and paid for through this website. In-store orders or those placed through third-party platforms (such as Uber Eats or DoorDash) may be subject to their own refund rules.

1. Order confirmation & changes

  • Once your order is submitted and payment is successful, it is sent to our kitchen for preparation.
  • If you need to make changes (such as spice level or removing an ingredient), please contact the store as soon as possible. We will try to accommodate changes that are requested before preparation or within a reasonable time.

2. Cancelling your order

  • If preparation has not yet started, you may contact the store to request a cancellation. Once confirmed, we will issue a refund to your original method of payment.
  • If preparation is already underway or nearly complete, a full refund may not be possible. We will work with you to determine a reasonable solution based on how much of the order has been prepared.

3. Quality or delivery issues

  • If there is a significant issue with your order (such as missing items or items that do not match the order), please contact us within a reasonable time and provide the order number and, if possible, photos.
  • After verification, we may offer a remake, partial refund, or other reasonable remedy, depending on the circumstances.
  • For orders placed via third-party platforms, please initiate your complaint or refund request directly through that platform. We will cooperate with the platform’s process.

4. Points & coupon handling

  • If an order is fully refunded, we will usually reverse points earned from that order and, where possible, restore points you redeemed on that order.
  • For partial refunds, adjustments to points and coupons will be made based on the refunded amount and the applicable promotion rules.

5. Changes to this policy

We may adjust this refund and cancellation policy from time to time in light of operations and applicable laws. Changes take effect once posted on this page. Please review this policy before placing an order.